At jon99, the fun of playing goes hand in hand with awareness and self-control. We provide a range of tools and resources to ensure every member can enjoy the platform in a healthy and responsible way.
We provide a range of tools you can use at any time to keep your gaming experience in your control.
Set daily, weekly, or monthly deposit limits for your account. Once a limit is set, it takes effect immediately and cannot be increased without a designated waiting period to protect you.
Control how long you play in a single session. jon99 lets you set time reminders and session limits so you never lose track of time while enjoying the game.
Need a short break? Use the self-pause feature to temporarily block access to your account — from 24 hours up to 30 days — without permanently closing it.
If you feel you need to stop playing for a longer period, the self-exclusion option lets you block your account from 3 months to permanently. This decision cannot be reversed within the chosen period.
Set the maximum amount you are willing to lose within a given period. Once this limit is reached, your account will be automatically blocked for that period to protect your finances.
The jon99 support team is trained to provide sensitive assistance to members who may be experiencing gambling-related issues. Contact us via live chat at any time — we are here to listen and help.
Online gaming should be a fun and entertaining activity — a way to unwind, feel the excitement, and enjoy a wide variety of games from the comfort of your home. For most jon99 members, that is exactly what it is every day. However, we understand that for some individuals, gambling can evolve from entertainment into something harder to control.
Problem gambling is not solely about how much money is spent. It is about a person's relationship with gambling — whether it begins to dominate their thoughts, affect their emotions, or interfere with daily responsibilities. A person may be experiencing problem gambling when the activity starts to negatively impact their life financially, in relationships, at work, or on their mental health.
At jon99, we believe responsible gaming starts with awareness. By understanding the risks and early warning signs, you are better positioned to enjoy this platform in a healthy and balanced way. That is why we invest seriously in self-control tools and support resources for all our members.
Risk factors that can increase the likelihood of problem gambling include severe financial stress, a history of addiction (whether alcohol, drugs, or others), weak social support, and mental health conditions such as depression or anxiety. These are not reasons to avoid playing, but being aware of these factors helps you stay vigilant and use the self-control tools we provide more proactively.
Identifying warning signs early is the most important first step. Here are some indicators that you or a loved one may need help:
Borrowing money to gamble, struggling to pay bills, or hiding gambling expenses from family.
Constantly thinking about ways to get money to gamble again, or being unable to stop thinking about past wins.
Continuing to play in an attempt to recover money already lost, even as the situation worsens.
Gambling is beginning to cause conflict with a partner, family members, or close friends.
Feeling restless, irritable, or low when trying to cut back or stop gambling.
Lying to others about how much time or money has been spent on gambling.
Answer the following questions honestly. If you answer "Yes" to three or more of these questions, we encourage you to contact the jon99 support team or seek professional help:
Have you ever gambled more than you originally planned?
Have you ever tried to stop or cut back on gambling but failed?
Is gambling causing problems in your family life, work, or finances?
Have you ever borrowed money or sold possessions to fund gambling?
Do you feel the need to gamble with increasing amounts of money to get the same thrill?
Have you ever hidden your gambling activity from family members or friends?
Accessing and using self-control tools on jon99 is easy and can be done directly from your account. Here is a quick guide on how to set limits and controls for a more responsible gaming experience:
Access your jon99 account using your registered credentials. Always use a secure personal device when accessing your account settings.
Click the profile icon in the top right corner of the platform, then select "Account Settings" or "Responsible Gaming" from the menu that appears.
You will see a list of available self-control tools — deposit limits, loss limits, session time limits, cool-off, and self-exclusion. Choose the tool that best suits your needs.
Enter the limit or period you want to set. jon99 requires additional verification for changes involving limit increases to ensure your safety.
Review your settings and click "Confirm". The limits set will take effect immediately. You will receive an email confirmation that the changes have been saved successfully.
Sometimes, the people closest to you are the first to notice when something is not right. If you are concerned about a loved one, here are some guidelines on the best way to offer support:
Remember that you cannot force someone to change if they are not ready. What matters is that you express your concern with compassion and make sure they know that help is available whenever they are ready to receive it.
Jon99 takes seriously its responsibility to ensure this platform is not accessible to anyone under the age of 18. We use a strict age verification system during the registration process, and any account suspected of belonging to an underage user will be investigated and closed immediately.
As a parent or guardian, you play a vital role in protecting children from online gambling content. Here are some practical steps you can take:
In addition to in-platform control tools, jon99 also provides educational resources to help you make smarter gaming decisions.
Review your betting history, total deposits, and gaming statistics in detail through the "Account History" section.
Enable automatic notifications that remind you how long you have been playing in a single session.
Access articles, guides, and short videos on our platform covering strategies for playing responsibly.
Contact our support team via 24/7 live chat for immediate assistance with any account or responsible gaming issues.